I received my bundles within 2 days of ordering, and Amy had great communication! The hair is super soft like no knotting or shedding! Not gonna lie though the hair does have a smell at first but it's nothing major typical bundle scents. I ordered 4 bundles but only used 3 and I have a big head lol they're so full !! Overall I'm completely satisfied I got 3 bundles of 26" installed I highly recommend this hair, I'll be back for sure !